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Shipping policy

Dear customer, thank you for shopping at lepucareshop.com. Please read our Shipping Policy below so that we can provide you with better service. Shipping may be delayed during weekends and holidays, thank you for your patience and understanding. You can track your order status anytime here: https://www.ninjavan.co/en-my/tracking. Please feel free to contact us at andy.cheng@lepu-medical.com if you have any questions or concerns.
Business Days:
  • Monday to Friday (Orders placed on weekends and holidays will be processed on the next business day.)
Shipping Costs and Estimated Delivery Time:
Countries / Areas Shipping Method Order Amount Shipping Cost Estimated Delivery Time
Malaysia Free Shipping No limitation Free 1-3 Days
Singapore Free Shipping No limitation Free 3-7 Days
Thailand Free Shipping No limitation Free
 3-7 Days
Philippines Free Shipping No limitation Free 3-7 Days
Indonesia Free Shipping No limitation Free 3-7 Days
Vietnam Free Shipping No limitation Free 3-7 Days
  • Shipping costs for your order will be calculated and displayed at checkout.
  • The Estimated Delivery Time is calculated based on the shipping date, not the order date. The actual shipping date can be delayed due to invalid shipping addresses, weekends/holidays, etc.

Handling Time
We need 24 hours to 48 hours to prepare your order, most of the packages will be shipped out within 24 hours except weekends and holidays.

Shipping Countries/Areas

The products of lepucareshop.com can only be delivered to the following countries and areas:

Malaysia, Singapore, Thailand, Philippines, Indonesia, Vietnam.

Track Your Order

Once your order is shipped, you will receive an email from us containing the tracking information. Tracking information is also available on your "Order Details" page. You can track your order status here: https://www.ninjavan.co/en-my/tracking

Shipping Origin

The package will be shipped from Selangor, Malaysia warehouse to your location.
* If you have any questions, you can contact us at email andy.cheng@lepu-medical.com, we will reply to you as soon as possible!

Kind Reminder:
  1. If you provide us with a false address, we are not responsible for redelivering the goods for free.
  2. Countries or regions cannot be shipped if you cannot place orders.
  3. As the retail price doesn't include taxes, VAT, or other hidden charges from customers' local customs regulations, please kindly note you may be required to pay for import duties by your local customs, it's on your charge, but we are here for you if you need any help! We will try our best to help you solve the VAT problem, please do not give the parcel up during customs clearance, we will not bear the customs clearance fee if customers did not cooperate.